Shipping policy

Papillon Styles Shop aims to process and ship orders efficiently. Please review our shipping information below before completing your purchase.

Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Business days exclude weekends and applicable public holidays. Processing time covers order preparation and is separate from transit time.

During holidays, high-volume periods, or unexpected operational disruptions, processing may take longer. We will communicate material delays when appropriate.

Shipping Rates

Our standard shipping fee is:

$5.65 per order

The applicable shipping charge will be displayed during checkout before payment is completed. If a different shipping arrangement applies to a particular order, the amount shown at checkout will govern that order.

Shipping and Transit Time

Our estimated shipping transit time is 5–8 business days after the order has been shipped.

The estimated timeline is:

Order processing: 1–2 business days
Transit after shipment: 5–8 business days

These are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, and other circumstances beyond our control.

Order Tracking

When tracking information is available, it will be provided by email or through the order information available in our store.

Please allow time for the carrier to scan the package and update its tracking information after shipment.

Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout, including apartment, suite, or unit numbers when applicable.

If you notice an address error, contact us immediately at hello@papillonstylesshop.com. We will attempt to correct it before shipment, but changes cannot be guaranteed after an order enters fulfillment or is handed to the carrier.

Delayed, Lost, or Undelivered Packages

If your package appears delayed, please check the tracking information first. If the tracking information has not updated or your package appears lost, contact us with your order number so we can investigate.

If we cannot ship an order within the promised timeframe, we will notify you of the delay and provide the options required by applicable law, including cancellation and a refund when applicable.

Incorrect or Damaged Deliveries

If you receive an incorrect or damaged item, please contact us promptly at hello@papillonstylesshop.com. Include your order number and photographs of the issue where possible.

We will review the matter and work toward an appropriate resolution.