Refund policy

At Papillon Styles Shop, we want you to feel confident shopping with us. If you are not satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions outlined below.

30-Day Return Window

You must contact us within 30 days of receiving your order to initiate a return.

To be eligible for a standard return, items should be:

Unworn, unused, and unwashed
In their original condition
Free from stains, odors, damage, or alterations caused after delivery
Returned with original tags and packaging, where applicable

Items that do not meet these conditions may not qualify for a standard return. This does not limit any rights you may have under applicable law regarding defective, damaged, or incorrectly supplied goods.

How to Request a Return

To start a return, email hello@papillonstylesshop.com with the following information:

Your order number
The item or items you wish to return
The reason for the return
Photographs if the item is damaged, defective, or incorrect

Our team will review your request and provide return instructions if it is approved. Please do not send items back before receiving return instructions.

Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or other reasons not caused by our error, customers are responsible for return shipping costs.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide an appropriate resolution in accordance with applicable law and our return procedures.

Original shipping charges are generally non-refundable for change-of-mind returns, except where otherwise required by law or where the return results from our error.

Refunds

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow up to 10 business days after refund approval for us to process the refund. Your bank or payment provider may require additional time to post the funds.

If your refund has not appeared after this period, please contact us at hello@papillonstylesshop.com.

Exchanges

If you need a different size or item, please contact us to discuss available options. Exchanges are subject to product availability. If a direct exchange is unavailable, you may request a return under this policy and place a new order.

Items Received Damaged or Incorrect

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly with your order number, a description of the issue, and supporting photographs.

We will review your request and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Late or Missing Refunds

If you have not received an approved refund, first check your payment account and contact your bank or card provider. If the refund is still missing, contact us so we can help investigate.